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These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. Skip to Job Postings , Search Close. Upload your resume Sign in. Upload your resume - Let employers find you. Senior Customer Service Representative. Sponsored - save job.

Exceptional customer service focus and skills. Articulate our value proposition to the customer and provide strong customer service that drives repeat business Transportation Management Microsoft Office. OEC Group 24 reviews. Building customer relationships and providing excellent customer service. The desired candidate has prior experience in the Freight Forwarding industry as a Freight Experience Microsoft Office. The Customer Service Representative provides top tier customer service to their assigned customer accounts through proactive management of orders from receipt Previous customer service experience.

Prior customer service center, or related experience. Execute customer surveys to gauge customer satisfaction levels How long will it take for PepsiCo to call you back in after a scheduled Does PepsiCo pay weekly or bi weekly?

PepsiCo - Winston-salem, North Carolina. How often do raises occur at EZ Worldwide Express? What is the most stressful part about working at EZ Worldwide Express? As the Customer Service Representative , you will provide professional customer service to both internal and external customers How did you get your first interview at XPO Logistics?

What are the shift hours? Provide timely feedback to Customer Service Management regarding service failures or customer concerns. To provide effective customer service for all external Becton Dickinson - 1 day ago - save job - more How are the working hours? What is the interview process like? Raise external procurements levels. Increase the importance of e-commerce. Increase the pressure of competition and the extent of globalization.

Complexity of supply chains and hence the need for an effective management of inventory. Hassan, Table 1. Source Rifai, Mamdouh Abdel Aziz The Objectives of Supply Chain The company's management of the supply chain requires a set of objectives involved in the completion of the company functions and the company involved in the supply chain, and leads to maximize the value of their products and services from the perspective of their customers.

Therefore, the objectives of the supply chain of the company are divided into two important goals Hassan, Based on maximizing the value of the company's products and services from the perspective of its customers, through the following activities: How the company manages its internal operations efficiently, so as to ensure the integration of all the parties of supply chain, by doing the following activities: Supply Chain Relationships - The relationship with suppliers Some companies are heading for the manufacture and purchase of production components and make management decisions concerning production and thus they are required to analyze several dimensions to be able to manufacture or to take such decisions such as costs related to the industry, the cost of supply, specifications and quality control.

These are the methods: First, the supply source: Some supplying sources are considered of the basic things that contribute to building relationships between companies and suppliers, both Hammoud and Fakhoury indicate to three forms of supply sources, namely: Hammoud and Fakhoury, The decisions taken by the company concerning its desire to produce certain manufacturing components internally or purchase from an outside vendor.

These mechanisms lead the company to choose suppliers to deal with in the future. Strategic decisions are made through a transition phase where the company needs to make the right decision about selecting a supplier quality, cost, technology, the environment, storage and public safety: The success to choose among the sources of supply is one of the most important elements of efficiency in the completion of procurement activity in the company, because the right choice of the supply source has a major influence in achieving what is desired from quality, quantity, price and service, and in the efficient supplier's ability to meet all the obligations linked to these factors.

There are many factors that affect the process of evaluating suppliers and some of these factors are concrete and can be measured such as price, delivery dates, quantity and quality, others are intangible, descriptive that cannot be measured, such as reputation, prestige, style of management and organization. Many companies try to build long-term relationships with suppliers based on transparency, balance and this relationship takes one of the following forms: It is an important stage in the process of selecting the supplier to deal with.

Negotiations rely on strategy practiced by the company and take three forms: A range of items if available, will constitute the partnership and convergence relationship between the company and the supplier, including trends, share success and mutual trust, in addition to the behavior and actions that the company is suppose to exercise in its quest to get to the partnership, which determine the extent of the relationship with suppliers, Slack.

The company and the supplier work together hand in hand by helping each others at full energies and abilities, and the relations of cooperation are a long-term commitment of joint actions to improve the quality, technical and administrative support of the capacities of the supplier of the company as a dealer as well as the administrative and technological development Levi D.

As it allows the supplier to obtain accurate and rational predictions for future demand. In general, the progress, development and the profits of the institution depends on the activity of distribution carried out by the various distributors. The main importance of public relations with distributors is in keeping them always closely associated with the institution to see any change in the commodity produced or the service, introduce them to the benefits of goods and provide them with all means and methods to help them in the marketing and distribution of product or service.

Public relations can contact distributors in several ways such as newspapers, professional magazines, exhibitions, radio and television, training programs by the Foundation to assist the distributors to increase their ability to persuade, brochures and catalogs sent to distributors and reports sent by distributors and agents to the organization to inform about the status of the distribution, sale and obstacles encountered.

Successful relationship with distributors leads in most cases, to increase their association with the institution and what it produces or provides and increase the effort in distribution and improving the effort This knowledge focus on the fact that customer service is a key element of customer relationship management Tanoury M.

Building and Managing Supply Chain Relationships The process of supplying and choosing suppliers, represent interdependent relationships, which form a complete cycle that begins with identifying and describing the supplies needs of companies, then determining the supply sources and their terms, choosing the supplier, preparing, sending and following up orders, then receiving, examining and auditing financial claims and payment of dues, and finally giving restrictions and relationships with suppliers.

In order for this relationship to succeed, it must be established in an atmosphere of trust, loyalty, mutual respect, commitment, and knowing the capabilities of each party, in terms of areas of strength, weakness and solve common problems and common education, as well as the joint efforts of the measurement and evaluation.

It is not expected from others to tell the company about the type of client you are dealing with, the above does not mean the inevitable failure of the new institution due to lack of experience; in this situation it can develop the skills to deal with different types of customers through training.

Customer service, Success in dealing with customers requires the following: Marketing forum, When we take a look at some broader perspectives as given below, we can easily determine why a Customer Relationship Management CRM system is always important for an organization.

First, a CRM system consists of a historical view and an analysis of all the acquired customers or potential customers. Third, in CRM system, customers are grouped according to different aspects such as their type of business or their physical location and are allocated to different customer managers often called account managers. This helps in focusing and concentrating on each customer separately. Fourth, CRM system is not only used to deal with the existing customers but is also useful in acquiring new customers.

Then the Sales and Field representatives try to get the business out of these customers by sophistically following up with them and converting them into a winning deal.

This is efficient and easy to be applied. Fifth, the most important factor is that the CRM is a low-cost system. Thus, it requires less staff to manage and less resource to deal with.

The technologies used in implementing a CRM system are also very cheap comparing to the traditional way of business. Finally, all the details in CRM system are kept centralized and will be available anytime on fingertips, which reduce the process time and increases productivity.

Installing a CRM system can definitely improve the situation and help in challenging the new ways of marketing and business in an efficient manner.

Hence, in the era of business every organization should have a perfect CRM system to cope up with all the business needs. Vijayaragavan, This year, as well as last year, two major trends are benefiting from Supply Chain Management operations. The Relationship between Customer Management and Supply Chain Management The need for long-term relationships between customers and suppliers has been suggested by the literature. According to Bullington , the literature of supply chain management suggests the marriage with customer supplier relationships.

They aim to apply results of research on successful families to supply chain management in order to improve the critical business relationships. Their research, based on surveys and interviews on more than 6, successful families over 20 years, summarized six characteristics of successful families in order to construct the basis of a model of a successful supply chain relationship. They compared the proposed model of successful supply chain relationships with the existing literature and identified the support.

The model is identified to be weak explicitly in emphasizing supplier performance. The authors suggested SCR model that provides three potential contributions to the literature on supply chain relationships including detailed conceptual framework a successful family for customer-supplier relationships, the additional element of a principles-centered relationship and emphasizing on appreciation or positive feedback more than the previous research. Engelseth and Felzensztein in explore how responsiveness in a supply network may be approached from a combined relationship marketing RM and supply chain management SCM perspectives by employing a case study of the upstream part of an integrated supply network.

They suggested developing responsiveness to generate technically the value through the supply network by product transformations and to know what the end-user perceives as value. As they define, SCM is useful to generate value through technical product-transforming processes and RM helps customer perceive value in the context of business relationships.

They propose intertwining SCM and RM competencies to achieve responsive product supply from both end-user and multi-tier supply network perspectives. The Study Methodology The researcher conducted on the practical side, a set of scientific steps to achieve the objectives of the research, to answer the questions raised and test hypotheses.

The researcher started by collecting data through a questionnaire distributed on professors and experts, where it was ascertained that the questionnaire reflects assumptions that were developed by researcher and serves the research accurately.

The researcher began collecting data by distributing the questionnaire on the target population, from north to south through the center of Lebanon, targeting the majority of the toy companies in Lebanon.

The process of collecting data took more than a month and a half, because the researcher was checking every questionnaire personally and answering the questions of the interviewees.

The study population consists of employees working in toy companies in Lebanon, and their customers. After examining the questionnaires, none was ruled out because they required conditions and, therefore, 56 questionnaires were analyzed, i. The study tool consistency was checked by applying Alpha Cronbach. Reliability Test Alpha - Cronbach's: The alpha Cronbach coefficient was calculated to measure the consistency, where Cronbach's alpha value of the questionnaire was 0.

Hypothesis Testing The first major hypothesis: There is no trace of a relationship variable with suppliers on customer service. To test this hypothesis, a simple regression test was used to study the effect of the relationship with suppliers on customer service; it is illustrated in the following table: It was shown that the potential value of the variable relationship with suppliers is equal to 0.

The researchers attribute the impact of the relationship with suppliers on customer service to the importance of the continuity of the relationship with the supplier in contributing to the success of the company and for the relationship to be based on trust and commitment where profits and common benefits between the parties are obtained, through the provision of goods, supplied to the company at the right time and the right price and when needed.

Since most operating gaming companies in Lebanon neglect the relationship with suppliers because they are not aware of the prominent role to manage the relationship effectively to customer service and to achieve satisfaction, which dates back to the company in case large benefits to the levels and this has become clear from the test the first hypothesis results.


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Supply chain management is directly related to a company’s customer service. And if a company has great customer service, it can get a leg up on the competition. And if a company has great customer service, it can get a leg up on the competition.

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Further, those polled said overwhelmingly that “enhanced customer service and loyalty is the top choice for how a high-performing supply chain impacts the business – 45 percent say this has ‘very high’ value.”.

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Abstract. The study aims to identify the supply chain management and its impact on customer service, as well as indicating the role of supply chain management in improving sales and identifying the views of managers working in the corporate about supply chain management. 10, Supply Chain Customer Service Representative jobs available on mihtorg.ga Apply to Customer Service Representative, Customer Support Representative and .

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The supply chain customer service at CDS is there to assist with all aspects of your product’s distribution. Contact us for more information today. Gain a solid understanding of the role of customer service within an organization’s overall supply chain. Discover the key elements of customer service, including the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse .